Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Thornhill | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

Pharmacy Weight Loss Thornhill is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Thornhill, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Thornhill, UK. We act as the data controller for personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal identifiers: Full name, date of birth, gender, and contact details including address, email, and phone number.
• Health information: Medical history, current medications, allergies, weight, BMI, and other clinical details necessary for weight loss consultations and prescribing decisions.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected when you visit our website.

3. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions where clinically appropriate.
• To dispense and deliver your medication, with delivery typically within 1 working day following pharmacist approval.
• To communicate with you regarding your treatment, order status, and follow-up care.
• To maintain accurate clinical and dispensing records as required by GPhC regulations.
• To process payments and manage your account securely.
• To comply with our legal and regulatory obligations.

We process health data under the legal basis of providing healthcare treatment and complying with legal obligations. Other data is processed under our legitimate interests or with your consent where required.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand website traffic and improve our services. We use anonymised data for this purpose.
• Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Healthcare providers: We may share relevant clinical information with your GP or other healthcare professionals involved in your care, where clinically necessary or legally required.
• Delivery partners: We share your name and delivery address with our courier service solely to fulfil your medication order.
• Payment processors: Secure payment handling is managed by a third-party provider compliant with PCI DSS standards.
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other regulatory authorities as required by law.

All third parties we work with are contractually required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidelines, or longer where required by law. Payment records are retained for six years. When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain the highest standards of data security.

8. Your Data Rights

Under UK GDPR, you have rights over your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Thornhill
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.